5.0 · 500+ Reviews Se habla español Mon–Fri 9am–6pm · Sat 10am–5pm Serving San Antonio & all of Bexar County (210) 385-1038

Carpet cleaning questions, answered.

Everything San Antonio homeowners ask us most — dry times, pricing, pet stains, tile sealing, upholstery, and repairs. Don't see your question? Just give us a call.

  • Honest answers, no upsells
  • Family-owned since 2014
  • 100% satisfaction guarantee
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Frequently Asked Questions

Answers by topic.

Tap any question to expand it. Still stuck? Call or text us at (210) 385-1038 — we're happy to help.

General

What areas do you serve?
We serve San Antonio and all of Bexar County within about a 25-mile radius of downtown — including Stone Oak, Alamo Heights, Helotes, Leon Valley, Converse, Live Oak, and Universal City, plus surrounding communities like Schertz, Cibolo, and Boerne. Not sure if you're covered? Give us a call.
Are you family-owned?
Yes — Discover Carpet Care has been family-owned and operated in San Antonio since 2014. Same owner, same standards, no franchise scripts or rotating crews.
Are your products safe for kids and pets?
Yes. We use non-toxic, low-residue solutions that are safe for children and pets, with no harsh chemical smell left behind. For children's rooms and play areas we use extra rinse cycles and child-safe products only.
How do I get a quote?
Call or text us at (210) 385-1038, or fill out the quote form on this page. We'll give you an honest, upfront price with no hidden fees — and for repairs, you can even text us a photo for a fast estimate.

Carpet Cleaning

How long will my carpet take to dry?
Most carpets are dry in 4–6 hours. We make multiple dry passes during the cleaning and groom the pile so air moves through it evenly. Good airflow — fans or your A/C running — helps it finish even faster.
How much does carpet cleaning cost?
Residential pricing is simple and by the room: one room is $149, three rooms are $229, and so on, with a $149 minimum. Hallways, closets, and stairs are priced separately as add-ons. We confirm your exact price before we start — no hidden fees.
Can you get out old pet stains and odor?
Most of the time, yes. We locate stains with UV light, break down the proteins with an enzyme treatment, and extract sub-surface stains that have soaked into the padding. Some very old or dye-based stains can be permanent, but our technicians work to remove as much as possible.
Why do some stains come back after cleaning?
It's usually "wicking" — a stain that soaked into the carpet backing or padding slowly rises back to the surface as the carpet dries. Our sub-surface extraction targets that deeper moisture to reduce resurfacing, but deeply saturated spots occasionally need a second pass.
Do I need to move my furniture?
We'll clean the open, high-traffic areas and carefully work around furniture. If you'd like us to move lighter items, just ask — we protect furniture legs with corner guards and tarps so nothing gets damaged.

Tile & Grout

Can't I just clean the grout myself?
You can scrub, but home methods can't match a truck-mounted system at 400–1500 PSI and 210–230° water — and they tend to push soil deeper into porous grout. Our technicians are trained on the equipment and on choosing and applying the right sealer for your floor.
What does sealing protect against?
A penetrating sealer repels water- and oil-based liquids, which prevents staining from most foods and beverages and protects grout from dirt. It keeps your floor looking clean longer and makes routine cleanup easier.
Should I apply wax to my tile?
We don't recommend wax — it tends to discolor over time and can be costly to remove. A proper penetrating sealer protects the grout without the drawbacks of a wax coating.

Upholstery

How often should I have my furniture cleaned?
Manufacturers generally recommend professional upholstery cleaning every 12–24 months, depending on use. Homes with kids, pets, or daily-use seating are usually on the shorter end of that range.
Will upholstery cleaning leave a sticky residue?
No. Our truck-mounted system rinses completely, so there's no sticky or crunchy residue left behind — just clean fabric that feels soft and looks refreshed. Most pieces are ready to use in 4–6 hours.
Is it safe for my fabric type?
We assess your fabric — microfiber, natural fibers, leather, vinyl, or stain-resistant blends — and match the cleaning method to it. The right approach protects the material while still cleaning deeply.

Carpet Repair & Restretching

Will the repair be visible?
Most repairs are virtually invisible when performed correctly. We color-match using donor carpet from inconspicuous areas like closets, and our experienced technicians achieve excellent, blended results in the large majority of cases.
Is repair really cheaper than replacing?
Almost always. Repairs typically run 70–80% less than replacement — often $150–400 versus $2,000–5,000 for new carpet — and most are completed the same day with no furniture to move.
How long does a repair take?
A single repair typically takes 1–2 hours, restretching a room runs about 2–3 hours, and whole-house restretching takes roughly 4–6 hours. Most jobs are completed same-day.
Is the repair guaranteed?
Yes — we provide a 30-day workmanship warranty on all repairs, along with photo documentation and care instructions so you know exactly what was done.

Have a different question? Call or text us at (210) 385-1038

If you're not thrilled, we come back. Free.

No forms to fill out, no hoops to jump through. If anything about our work doesn't meet your expectations, call us and we'll re-clean it — on the house.

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